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Credits pay for AI analysis. Everything else — live prices, charts, technical indicators, price alerts and portfolio tracking — costs nothing and is available on the free plan. A single-asset AI signal is 10 credits, a market summary 25, a deep analysis 50, and a chat message 5. The Analyst Desk charges by depth: 15 credits for a quick read, 40 for standard, 75 for the full six-seat report.

Free accounts get 100 credits a month, Pro 3,000, and Premium 10,000. The balance resets monthly and is shown in the app header at all times.

That is intended. Results are cached for 15 minutes for AI actions, and for the rest of the calendar day for an Analyst Desk report on the same instrument at the same depth. Serving a cached result deducts nothing. Repeating a question you already paid for should not cost you again.

Also intended. The credit gate runs before the model is called, and if the provider fails or the response is blocked by our compliance filter, the deduction is refunded automatically. You are never charged for output you did not receive.

Subscriptions are billed by Apple, not by us, so they are cancelled in the same place. On iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose Signodex, then Cancel Subscription. On Android, use the Play Store's Subscriptions screen. Access continues until the end of the period you have already paid for, and no further charge is made.

We cannot cancel or refund an Apple subscription on your behalf. Refunds are requested through reportaproblem.apple.com.

En la aplicación: Perfil → Datos y cuenta → Eliminar cuenta. The deletion is immediate and removes your profile, portfolio, watchlist, alerts and robot subscriptions.

One category of record survives it, and we would rather say so plainly than let you discover it: your credit-transaction ledger is retained with your identity removed. Financial-regulation retention rules (SPK, MiFID II) require the ledger to remain auditable, so the rows stay and the link back to you does not. If you would prefer to handle deletion by email, write to privacy@signodex.com from your registered address.

Because it is not licensed to, and neither are we. Signodex publishes analysis, not investment advice: every AI response passes through a filter that removes prescriptive language and requires hedged phrasing, and every response carries a disclosure line. This is a deliberate design constraint rather than a limitation we intend to remove. Cómo funciona la IA describes the mechanism.

The record is published in full and updates continuously at Historial. It shows the resolved outcome of every signal, scored against trusted price data at 24 hours and 7 days, with a Wilson 95% confidence interval so you can see how much of the number is signal and how much is sample size. We publish it whether it flatters us or not, and we do not quote a headline figure anywhere else in the product.

Prices come from Binance, Yahoo Finance and CoinCap depending on the asset class, and a venue can lag or gap. Tell us the instrument and the time and we will check the feed.

Some venues are absent on purpose. Borsa İstanbul, MOEX, NSE India and B3 Brazil require a paid redistribution licence that Signodex does not hold, so we do not carry their data. If you held an instrument on one of those venues before it was removed, your holding and its cost basis are preserved read-only rather than deleted.

Signodex ships in English, Turkish, German, French, Spanish, Arabic, Chinese and Russian, and follows your device language by default. Change it under Perfil → Idioma. Arabic renders right-to-left throughout.

Check that notifications are enabled for Signodex in your device settings, and that the alert itself is still active — alerts deactivate after they fire once, by design, so a trigger cannot spam you. Robot signals are generated daily at 14:30 UTC and alerts are evaluated shortly after.